Privacy Policy

Privacy Policy

At Grandeur Beds, we are committed to protecting your privacy and safeguarding your personal information. This privacy policy outlines how we collect, use, and protect the data you provide when interacting with our company.

What Information We Collect

We collect 'Personal Information' solely for the purposes of order fulfilment, providing excellent customer service, understanding customer preferences, and sending promotional offers.

The personal information we collect includes your name, billing address, shipping address, email address, and phone number. We do not store any payment details on our servers; credit/debit card payments are securely handled through a third-party payment processor, and PayPal transactions are processed directly through PayPal.

How We Use Your Information
The information we collect may be used for the following purposes:
Personalizing your experience to better meet your needs
Improving our website and offerings based on customer feedback
Enhancing customer service and support
Processing transactions and delivering purchased products or services
Sending occasional emails related to your order, company news, updates, and relevant product/service information

Opting Out
You can unsubscribe from receiving promotional emails at any time by clicking the unsubscribe link at the bottom of the email or by contacting us via phone or our contact form. If you have a customer account, you can also delete your information through the "delete account" option.

Protecting Your Information
We implement robust security measures to safeguard your personal information. We use Secure Sockets Layer (SSL) technology to encrypt all sensitive data during transmission. After a transaction, your private information (credit/debit cards, financials, etc.) is not stored on our servers. You can verify secure data transmission by the unbroken key or closed lock icon in your browser.

Use of Cookies
We use cookies to enhance your shopping experience, remember your preferences, and analyse website traffic and interactions. You can manage cookie preferences through your browser settings, but disabling cookies may impact the functionality of our services. For more information on cookies and how to control them, visit aboutcookies.org.

Disclosure to Third Parties
We do not sell, trade, or transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website, conducting business, or servicing you. In such cases, these parties are required to keep your information confidential. We may also release information when required by law, to enforce our policies, or to protect rights, property, or safety.

Your Rights
Under UK data protection laws, you have the right to access, correct, delete, or transfer your personal data, as well as the right to object to or restrict our processing of your data in certain circumstances. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you have concerns about how we handle your personal information.

To exercise your rights or for any privacy-related inquiries, please contact us via our contact form or at:

Grandeur Beds
Walsall Rd, Darlaston, Wednesbury WS10 9SS
[Phone Number]

Changes to this Policy
We may update this privacy policy from time to time. Any changes will be posted on this page.

By using our website and services, you consent to the collection, use, and transfer of your personal information as described in this privacy policy.